1. Return Policy please don’t send the products back yourself as we must send a request to the courier to come pick up the products from

your place. For your best service for returning or changing product there must be a pre-contact telephone call at 2310 306167 or mail info@ntysimo.gr

In the event of a change of product to a discount date, the values of all products, including those returned to the prices of the date of receipt by the company, apply.

Clarifications on the return of products:
If you’ve decided you want to return the product you’ve purchased, consider the following notes:

In order to take advantage of the right of return, we recommend that you return the product to the same condition you received it: in its original package (box or bag), with the labels in its original position (not cut) and the documents accompanying the product and prepare the package properly (with paper or nylon) before it is delivered to the courier.

Also, in order to avoid refusal of return, we recommend that you avoid refunds of products that have already been used or damaged, as in this case the return conditions do not apply and this involves paying courier fees.

Checking returned products:

All returned products will be checked individually in detail by our experts and the verification process will be done in front of surveillance cameras to ensure maximum transparency in the analysis of a return request.

2. Return Cost You have every right to return the product you have ordered within 14 days of the date of shipment, either because it does not give you the number or because you changed your mind with the costs of returning your order to eShop ntysimo.gr to charge us (if it is a replacement of the amount with another product) as long as you use the shipping company

“ELTA COURIER porta porta”, while the shipping costs of the new products are borne by the customer. In case of a second change, the shipping/return costs are borne by the customer.

Return of the value of the product:

In case of refund for unnecessary reason (change of opinion) the transportation costs of even the first return of products concern the customer.

After the transfer of the amount, there is the possibility that the bank to which you have an account will charge you a commission. For more details, we recommend that you contact your bank.